Prepare aslip of paper and tie it on your finger. Mark on the junction on the paper. Measure the length the get the circumference.
Measure your wrist in inches or centimeters with a tape measure. If you don’t have one, wrap a strip of paper around your wrist and mark with a pencil where the ends of the paper meet. Use a ruler to measure the flat strip of paper in inches or centimeters.
16″ (40cm) – Loose but close to neck
18″ (45cm) – Hangs at collarbone
20″ (50cm) – Hangs past collarbone
22″ (55cm) – Falls at the top of chest
If your product becomes damaged, discolored, or stops working with normal wear and tear, the warranty entitles you to a one-time product replacement – free of charge. This warranty is void in the event of any damage to the user (scratches, accidental breakage, water damage)
If, for any reason, we no longer transport the item, you are allowed to exchange it for another of equal or less value.
*Lifetime guarantee does not cover lost or stolen items*
We cover all our pieces with real 14-18K yellow gold and genuine white rhodium (white gold).
All our products are thoroughly tested before, during and after production for quality and durability.
We use the highest quality PVD coating process. This process allows our gold plated jewelry to last longer than any typical gold plating you might be used to. We are constantly working on improving processes to ensure the maximum longevity of our products.
Cubic Zirconia (CZ) is a diamond alternative with many of the same qualities as diamond. We only use the highest grades of CZ stones (AAAAA).
Each of our stones is secured by the teeth of the best craftsmen to avoid the stone falling.
Jewelry must be dry. If your jewelry is rarely used, keep it in your bag. Avoid storing jewelry with rubber products. Always remove jewelry when applying colognes, perfumes, or other chemicals.
Bathing, especially in salt or high temperature water, will shorten the life of your jewelry. Chlorine, especially at elevated temperatures, can permanently damage or discolor your jewelry. Wipe the jewelry gently with a soft cloth.
Clean them regularly with a soft cloth.
This way you remove unwanted sweat or chemicals. Do not use any chemicals during cleaning, as this may damage your products.
As soon as your order has been fulfilled, you’ll receive a shipping confirmation email. You will than be able to track your order through the tracking link on the email.
If you haven’t received an email yet, not to worry! Your order will usually take around 2-3 days to be dispatched.
We are unable to make any changes to your order once you’ve hit the ‘order now’ button, this includes this following:
Changing the item or size
Delivery address
Adding items to your order
Shipping method
* If you enter an incorrect address when placing an order, we cannot be held liable if the order is lost. We are not responsible for returns / replacements for this order.
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
• Your order number
• The name of the item you did not receive
• The name of the item you received
• A clear photograph of the item you have received
Once we’ve received the above info, our customer success team will get this sorted for you asap!
Just email us at giventtie@mail.ru or send a DM via our Instagram with your order number and reason for the return and we’ll set you up for a return!
Returns / Refunds or exchanges of items are accepted within 14 calendar days after receiving your order.
We are very sorry that you received a faulty item! Please send us the following information:
1. Your order number
2. Product Name
3. Photos that show:
– Product malfunction as clear as possible
– Full size photo of the item
– Box and packaging
There is no need to send us a defective item; this may delay the resolution time. If your item is damaged in delivery, please contact us within 7 days with photographic evidence so we can sort it for you.
Cashback is the return of gi coin to a special account. You can view your account status on the “account” tab.
Gi coins are credited in the account according to the formula: 5% of the order value * 100. We round the resulting number according to the rules of mathematical rounding.
For example, your order was for 100 BYN, then 5% of the indicated cost is 5. So we will charge you 5*10=50 gi coin?
Coins can be exchanged for one of the products. There are five categories:
100 gi coin: $50 and below FREE
200 gi coin: 50-100$ FREE
300 gi coin: 100-150$ FREE
400 gi coin: 150-200$ FREE
500 gi coin: 200-250$ FREE
You can exchange coins for goods on the “Account” tab – “GI coin”
